Everything about paying lives on the Billing page in your workspace, available to office admins.
Choose or change a plan
- Open Billing. It shows your current plan, how many workers and staff logins you use, and your AI credits.
- Pick a plan and complete the payment. Paid plans are billed in advance; taxes are added where they apply.
- Upgrade: the new limits and modules apply as soon as the payment goes through.
- Downgrade: takes effect at the next billing date. You can cancel a scheduled change before then.
AI credit packs
Paid plans include AI credits. When you need more, buy a credit pack on the Billing page. Packs are paid in advance, are not refundable, and stay usable while your account is active.
Invoices
Every payment has an invoice you can download as a PDF from the Billing page.
If a payment fails
We tell you by email and in the app. Your workspace keeps working while you fix it; if it is still unpaid after 14 days, the account may become read-only until payment is made.
Cancel
Cancel at any time on the Billing page. The plan stays active to the end of the period already paid, then the workspace moves to the Free plan — your data is kept.
| Situation | Refund |
|---|---|
| Cancel a monthly plan | No refund for the current month |
| Cancel a yearly plan within 14 days of first payment | Full refund |
| Cancel a yearly plan later | No refund; access continues to the end of the year |
Closing your account
To close the account completely, contact us. After it closes you can export your data for 30 days; after that the data, including backups, is deleted within 90 days. See Your data: backups and export.